The lepak7 Way Protecting Your Information
Six core principles that shape lepak7's approach to handling member personal data with transparency and responsibility.
All data transmitted between your device and lepak7 servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Lepak7 has never and will never sell, rent, or share members' personal information with any third party for marketing purposes without your consent.
Your data is used solely for platform operations, KYC identity verification, payment processing, and service improvement. No use beyond this scope occurs without your consent.
You have the right to access, correct, or request the deletion of your personal data at any time through the account panel or lepak7 customer support channels.
Member data is stored on servers equipped with industry-grade firewalls, 24/7 monitoring, and automated backup systems to ensure data integrity and availability at all times.
Lepak7 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related regulations to ensure your privacy rights are always protected.
1Introduction & Scope of the Privacy Policy
Lepak7 ("we", "Platform") is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and aims to clearly explain how we handle your personal data.
This policy applies to all registered members, website visitors, and anyone who interacts with the lepak7 platform via our website, mobile app, or customer support channels. By using any lepak7 service, you acknowledge that you have read and understood this Privacy Policy.
We recognise that trust is the foundation of our relationship with members. As such, we are committed to handling your data with full transparency, integrity, and responsibility — not merely to meet legal requirements, but because we genuinely care about the security of your information.
2Types of Personal Data We Collect
Lepak7 collects your personal data through several means — directly from you during registration and platform use, as well as automatically through standard tracking technologies.
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number | Registration form / KYC |
| Contact Information | Email address, phone number, residential address | Registration form |
| Financial Data | Bank account number, transaction history, deposit records | Platform Financial Activity |
| Technical Data | IP address, device type, browser, operating system | Automatically during use |
| Behavioural Data | Game records, usage behaviour, and preferences | In-Platform Activity |
| Communication Data | Support chat records, complaints, and feedback | Interactions with customer support |
We only collect data that is strictly necessary to operate the platform and comply with legal requirements. We do not collect sensitive data such as medical information or religious beliefs unless required by law.
3How We Use Your Data
Every piece of data collected is used for a legitimate and specific purpose. The following are the primary purposes for which lepak7 uses your personal data:
- Process account registration and verify your identity through the required KYC process
- Enable full use of the platform, including games, deposits, and fund withdrawals
- Process financial transactions securely and on time
- Send important notifications related to your account, transactions, and platform updates
- Detect and prevent fraudulent activity, money laundering, and platform abuse
- Enhance the user experience through usage behaviour analysis and member feedback
- Comply with applicable legal and regulatory obligations
- Deliver effective and responsive customer support
4Data Sharing with Third Parties
Lepak7 does not sell, rent, or commercialize your personal data to any party. However, in certain situations, your data may be shared with the following parties for legitimate purposes:
- Payment service providers — to securely process deposits and withdrawals through approved channels
- Game software providers — to enable game functions to run smoothly and fairly
- Legal authorities — when required by court order, criminal investigation, or regulatory obligation
- Identity verification services — for KYC and age verification purposes to ensure legal compliance
- Technical infrastructure providers — cloud servers and CDNs that operate the platform under strict confidentiality agreements
All third parties that receive your data are required to adhere to strict confidentiality policies and may only use that data for the agreed purposes. lepak7 is not responsible for the privacy practices of third parties that maintain their own privacy policies.
5Data Security and Protection Measures
Data security is an absolute priority for lepak7. We implement multiple layers of technical and organisational protection to ensure your personal data remains safe from unauthorised access, disclosure, modification, or destruction at all times.
- 256-bit SSL/TLS encryption for all data communication between clients and servers
- Encryption of sensitive data in databases using the AES-256 algorithm
- Industry-grade firewall system with 24/7 real-time threat monitoring
- Role-based access control — only authorised staff may access specific data
- Regular security audits by independent and experienced third parties
- Two-factor authentication (2FA) for access to lepak7 internal systems
- Data security training programme for all lepak7 staff
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of a data breach affecting your information, we will notify you and the relevant authorities within the timeframe required by law.
6Cookies & Tracking Technologies
Lepak7 uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and personalize the content displayed to you.
- Essential Cookies — required for core platform functions such as login and session security; cannot be disabled
- Performance Cookies — collects anonymous data on how users interact with the platform for improvement purposes
- Functional Cookies — stores your preferences such as language and display settings for ease of use
- Analytics Cookies — helps us understand usage trends and identify areas for improvement
You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect platform functionality. lepak7 does not use cross-site tracking technology for third-party advertising purposes.
7Data Retention & Deletion Period
Lepak7 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or for the period required by applicable laws and regulations.
- Active account data is retained for the duration of active membership and 7 years after account closure for legal compliance purposes.
- Financial transaction records are retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements
- System logs and technical data are retained for 90 days for security and troubleshooting purposes
- Customer support communication records are retained for 2 years
- Data collected for marketing purposes will be deleted once you opt out of marketing communications.
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity. The deletion process follows industry-standard methods that ensure data cannot be recovered.
8Your Rights Regarding Personal Data
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data we hold:
- Right to Access — you have the right to obtain a copy of the personal data we hold about you
- Right to Rectification — you may request the correction of inaccurate or incomplete data
- Right to Erasure — in certain circumstances, you may request that your data be deleted
- Right to Restrict Processing — you may request that we restrict how we use your data
- Right to Object — you may object to the processing of your data for direct marketing purposes
- Right to Data Portability — you may request your data in a machine-readable format
To exercise any of the above rights, please contact the lepak7 customer support team via live chat or email. We will process your request within 14 business days. For complex cases, this period may be extended up to 30 days, with prior notice to you.
9Children's Data Protection
The lepak7 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.
If we discover that a child's personal data has been collected without parental or guardian knowledge or consent, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that their child has registered on our platform should contact us immediately.
10Amendments to This Privacy Policy
Lepak7 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to members via email or in-platform notification at least 14 days before taking effect.
The date of the latest update will always be displayed at the top of this page. Continued use of the lepak7 platform after the effective date of any amendment is considered acceptance of the updated Privacy Policy. If you do not agree with the changes made, you may close your account before the effective date.
11Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the lepak7 Data Protection Officer (DPO) through the following channels:
- 24/7 Live Chat available directly within the lepak7 platform
- Email our privacy team: [email protected]
- Section FAQ us for answers to frequently asked questions about privacy
We are committed to responding to all privacy-related enquiries within 3 business days. For formal complaints, please clearly state the type of data involved, the action you are requesting, and your contact details so we can process your request efficiently. If you believe your privacy rights have been violated and are unsatisfied with our response, you also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
With high-grade data protection and a full commitment to member privacy, lepak7 is a trusted online gaming platform in Malaysia.